Terms of Service

1. Contractual Agreement & Operating Carrier

These Terms of Service (“Terms”) constitute a legally binding agreement between the client or passenger (“Client”, “Passenger”, or “You”) and Atay Transportation Inc. (doing business as Allyard, “we”, “us”, or “our”), a luxury chauffeured motor carrier operating in Suffolk County . Long Island, Nassau County, New York City, and throughout the states of New York, New Jersey, and Connecticut.

By requesting a reservation online through allyard.org, over the phone, or via email, you expressly agree to be bound by these Conditions of Carriage without modification.

2. Reservations, Quotes & Dispatch Confirmation

All reservations requested through our web portal represent an inquiry until written confirmation or an approval notification is formally dispatched by our concierge desk. Quotes are formulated based upon vehicle type, anticipated mileage, travel time, and seasonal availability.

Allyard reserves the right to decline or reassign any reservation request due to vehicle capacity limits, severe meteorological hazards, or regulatory compliance restrictions.

3. Rate Structure, Tolls & Incidental Surcharges

• Flat-Rate Transfers: Standard point-to-point transfers (e.g. airport pick-ups or Hamptons transfers) are quoted as all-inclusive or transparent flat rates.
• Hourly Charters: Billed at the contracted hourly rate with a minimum charter duration (typically 3 to 4 hours depending on the season and location). Travel time accrues from scheduled pickup to final drop-off.
• Tolls & Port Authority Gate Fees: Unless explicitly noted as included in your written quote, all actual bridge, tunnel, highway, and airport terminal access tolls (e.g., Queens Midtown Tunnel, Triborough / RFK, Verrazzano, Throgs Neck, Whitestone) are billed at actual cost.
• Chauffeur Gratuity: Standard professional chauffeur gratuity is customarily 20% of the base fare, recognizing exceptional, discrete service.

4. Airport Transfers, Flight Tracking & Wait Time Policy

To ensure seamless meet-and-greets at JFK, LaGuardia (LGA), Long Island MacArthur (ISP), Newark (EWR), and private FBO terminals, we monitor all inbound commercial flights in real time.

* Additional wait time beyond the complimentary grace period is billed in 15-minute increments based upon the standard hourly rate of the contracted vehicle.

5. Cancellation, Rescheduling & No-Show Policies

Because our luxury vehicles and professional chauffeurs are reserved exclusively for your itinerary, the following cancellation standards apply:

• Airport & Point-to-Point Transfers: Cancellations made at least 24 hours prior to the scheduled pickup time receive a 100% refund with zero cancellation fee.
• Late Cancellations (< 24 Hours): Cancellations made within 24 hours of scheduled departure are subject to a 100% charge of the quoted fare, as the vehicle and driver have already been dispatched or locked from our schedule.
• Hourly Charters & Wedding Travel: Cancellations require a minimum of 48 to 72 hours advance notice. Deposits for wedding charters are non-refundable within 14 days of the scheduled date.
• Passenger No-Show: If a passenger fails to arrive at the designated pickup location within the complimentary grace period and does not contact dispatch via phone (+1 631-601-6709), the ride is declared a No-Show and billed at full fare plus any accumulated parking and tolls.

6. Passenger Conduct, Safety & Damage Liabilities

• Sanitation & Professional Detailing Fee: Any passenger who causes excessive physical soiling, spills, stains, or biological contamination to the vehicle interior will be assessed a mandatory minimum detailing fee of $350.00 to cover professional bio-cleaning and vehicle downtime.
• Physical Damages: The reserving client accepts full financial responsibility for any physical, electrical, or structural damages caused to the vehicle interior or exterior by themselves or members of their traveling party.
• Passenger Capacity & Luggage: Under federal and New York State motor vehicle law, our chauffeurs will not permit passenger numbers exceeding vehicle seatbelt ratings or luggage quantities that obstruct driver vision or safety.

7. Force Majeure & Limitation of Liability

Allyard and Atay Transportation Inc. maintain the highest standards of punctuality and vehicle maintenance. However, we are not liable for delayed itineraries, missed flights, or scheduled event disruptions caused by conditions strictly beyond our reasonable dispatch control, including:

• Severe meteorological emergencies (blizzards, hurricanes, flash flooding, icy highway conditions).
• Unannounced bridge, tunnel, or interstate closures by New York State or local police authorities.
• Extreme, unpredicted traffic gridlock or major multi-vehicle highway incidents.
• Acts of civil authority, airport ground stops, or flight diversions.

In all circumstances, the maximum legal liability of Atay Transportation Inc. for any failure to perform or delay shall be strictly limited to the refund of the fare actually collected for the specific trip in question.

8. Regulatory Credentials & Commercial Insurance

Atay Transportation Inc. operates in full compliance with United States Department of Transportation (USDOT) and New York State livery carrier regulations. We maintain a comprehensive $5,000,000 Commercial Automobile Liability Insurance Policy for the complete safety and protection of our passengers.

9. Governing Law & Exclusive Jurisdiction

These Terms of Service and all contractual relationships arising hereunder shall be governed by, and construed in accordance with, the laws of the State of New York, without giving effect to conflict of laws principles.

Any legal action or dispute arising out of or relating to these Terms or services rendered shall be instituted exclusively in the state or federal courts situated in Suffolk County, New York.

10. Direct Operations & Concierge Inquiries